Hubei: electrical and electronic repair services to non-sale package discount - TV, electronics, home appliances - home appliances industry
According to "Chutian" reported a resident house in Huangshi TV Failure, has six times to find the street, "guerrillas" have not spent more than 500 yuan repaired, and finally found a regular maintenance company, spent only 0.5 yuan to replace a part on the repaired; Xiangfan City
Consumption By Fuming Jun's Washing machine Repaired at home using less than 20 minutes to suddenly burst into flames, just decoration
New home Were burned, homes for the elderly were severely burned ... ... In recent years, due to
Electronic Electrical Product maintenance-induced Security When accidents occur, the high rate of complaints. Not long ago, "maintenance of electronic products in Hubei Province Service Ordinance "(the" Ordinance ") by the province of the Tenth NPC Standing Committee 29th session, will be implemented on December 1. A series of provisions which are expected to crack the market of electronic appliances repair service outstanding problems.
clear to avoid enforcement of the main Management Vacuum Present, Hubei Province, electronic products repair service industry management, in the provincial administrative departments of the provincial information industry is responsible, in the city, county departments are not the same, located in the industrial sector accounted for 37% in
Radio and TV Sector accounted for 23% in trade sector accounted for 18%, in the information industry accounted for 16% in other sectors (labor,
Business Etc.) accounted for 6%. For the above, the "Regulations" to further clarify the subject of law enforcement to provide for people's government above the county level are responsible for electrical and electronic equipment maintenance services administrative departments in charge of electrical and electronic products of the administrative area of supervision and management of maintenance services, its electronic electrical appliances repair service industry management agency, the specific electronic products to bear the management of maintenance services.
additional "electrical and electronic equipment maintenance services license" Hubei Province Information Industry Department of statistics, the province's electrical and electronic products complaints about the maintenance services market has been the various types of complaints topped the list, indiscriminate acceptance, chaos repair, Collecting Fees Disorderedly widespread. When the province's Standing Committee considered that the electrical and electronic product repair service quality is directly related to public safety and security of lives and property of consumers, self-adjustment in the current market
Energy Deficiencies in the case of force, it is necessary to repair electrical and electronic products to set the administrative licensing activities.
This, "Ordinance" provides maintenance services in electrical and electronic products to obtain "maintenance services in Hubei Province license electrical and electronic products." Premises operators should be prominently
Suspension , Publicity medical license, services and fees (including zero Fitting ) Standard. To the extent permitted more transparent, standardized, electronic products repair services in the province the competent administrative department should determine the electrical and electronic products according to permit the scope of maintenance services to the public.
repair and restoration period after the warranty has According to statistics, maintenance services in the electrical and electronic products complaints, reflecting the timeliness of maintenance services and maintenance of service quality of the total amount of more than 20% of complaints. The reason is mainly the product for repair after the warranty period and the period fixed is not clear, so that consumer rights have been infringed.
To enhance operational, the "regulations" to undertake electrical and electronic equipment repair service period of maintenance and repair service operators and consumers have agreed, and to indicate the repair slip. Product repaired, the point of failure within 90 days for the same fault again similar, maintenance service providers should be responsible for free repair.
repair service package discount sale is strictly prohibited According to analysis, the current electronic products complaints maintenance services market, many are due to product manufacturers, sellers no special maintenance and timely settlement service providers to install, repair costs, there is no guarantee that spare parts supply channels smoothly, affecting the maintenance of service quality.
To this end, the "regulations", product manufacturers, sellers should be entrusted with the warranty repair service operator shall sign the relevant contract and timely payment for repair costs, not lower standards or delay payment. "Regulations" also provides the "three guarantees" the life of products to meet the conditions for repair, the warranty shall not charge fees for any reason; meet the exchange conditions, it may not deliberately delay or unreasonably refused.
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